CAS PIA informs

The customer experience makes the difference

The digital transformation of our world has been progressing at a pace long before the Covid-19 virus appeared on the scene. Customers’ behaviors and needs change at lightning speed. For leading-edge businesses especially, that demands the ability to adapt and offer the best service in order to retain customers and engage their enthusiasm. But how can a customer-centric approach be deployed to optimize the customer experience?

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TOP 100: First place for CAS Software as the best IT-company

CAS Software AG took first place again on the winners’ podium in Germany’s most important innovation competition for SMEs, and was declared the best IT Company across all classes by TOP 100.

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Covid-19: The challenge facing us all!

The Corona pandemic continues to worry billions of people around the globe. For many people all they can do is to try to make the best of a bad situation - and CAS is no different. The CAS Team has implemented a number of important measures, which allow us to continue supporting you in these trying times. The following is a statement from CAS Founder and CEO Martin Hubschneider on the current challenges we are all facing.

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Merry Christmas and a Happy New Year!

We would like to thank you all for the inspiring collaboration in 2018. Christmas greetings from the whole CAS Team with a personal Christmas message and a song to celebrate - filmed on the CAS Campus in 360-degree Christmas vision.

Watch 360° video now

Best in customer satisfaction

A new study proves: CAS CRM is the CRM solution with the highest customer satisfaction. The results reflect the pioneering role that CAS Software has adopted in the CRM market.

In terms of customer satisfaction CAS CRM has once again taken the lead. Customers awarded top marks to CAS CRM in particular in the area of key criteria such as functionality, customizability and flexibility. Other factors like suitability for small and medium-sized enterprises (SMEs), practicability and easy access to local CAS partners and project management all scored top marks, too.

CAS CRM makes a compelling case with Customer Centricity

Throughout the study CAS CRM was rated consistently with good marks. The average score of 1.8 for all 39 criteria indicates that CAS Software is clearly ahead of the rest of the field with respect to customer satisfaction.

More than 200 SMEs participated in the survey

The study "Applied CRM 2017/2018, Customer satisfaction, benefits & perspectives" was conducted in cooperation with: The Institute for Industrial Management (FIR) at the RWTH Aachen University, Schwetz Consulting and Trovarit AG. For this study around 200 SMEs were interviewed about their satisfaction, benefits and further development of their CRM solution they are currently using.

We are delighted about the excellent customer feedback and would like to thank our customers for placing their trust in us.

You can download the study (only in German) here: www.trovarit.com/studien/marktstudien/crm-in-der-praxis

CAS Software is finalist of IT Europa Awards

CAS Software AG had been invited as the finalist in the category "Software Vendor of the Year" at the European IT & Software Excellence Awards.

The European IT & Software Excellence Award was held by the IT Europe magazine at the Royal Garden Hotel in London / UK on March 30, 2017. It recognised best practices in customer solutions by Systems Integrators, Solution VARs, MSPs and ISVs across Europe.

The event also recognised service excellence from the vendor and distributor community and 2017 was the ninth year of this annual IT industry highlight. Thanks to our wonderful partners, CAS Software AG had been nominated for the category "Software Vendor of the Year" at the 2017 European IT & Software Excellence Awards and was named among the finalists.

Further informations: www.iteawards.com

CAS Software AG - triple award winners - elated to win the CASSIOPEIA Award

The CASSIOPEIA Award was premiered at this year's CeBIT, this is a new prize which is awarded to companies for their user and customer experience features. An independent jury placed CAS Software AG well ahead of the competition early on, giving the CRM/xRM software house a convincing lead in three categories.

Despite this being the premiere of this prestigious award, the jury described CAS Software as ground-breaking across multiple categories. These award-winning software applications have been designed to provide optimal support in both customer and prospect relations. Inspired by the star constellation of the same name, the CASSIOPEIA Award represents the pioneering brilliancy of software applications which have been designed to advance users - as well as demonstrate to the competition just what can be achieved in terms of both user and customer experiences.

Further informations: www.cassiopeia-award.com

Trade fair highlights 2017

This year’s CeBIT was a very exciting event. Our CAS CRM team showed you how you can make the most of these highlights to maneuver your individual relationships and keep them at the heart of the customer-centric WE-World, where they are sure to flourish.

• CAS genesisWorld is the first CRM product of its kind to integrate the so-called fan principle.


• Here’s a quick look at some of the new functions coming soon in CAS genesisWorld x9:
  • The all new integrated fan principle allows you to visualize individual customer satisfaction and the general fan quota in cooperation with forum! - the market research and consulting company.
  • SmartSearch 4.0 brings you search results before you even start searching!
  • SmartAIA is our wizard based on artificial intelligence, it integrates external information sources to enrich your data.



• CAS genesisWorld Web and Mobile apps - CRM & xRM software using CAS SmartDesign® -Technology.


• Experience our industry solutions:
  • CAS Consulting – a first-class CRM solution for business consultants
  • CAS IT Services – Customer and information management for the IT industry
  • CAS Engineering – a complete CRM solution for engineers
  • CAS Research – a CRM solution for scientific institutes and facilities



• SmartWe is an impressive blend of intuitive operation and flexibility which uses reliable data storage to bring you fascinatingly simple relationship management.


• CAS CardScanner transforms business cards into digital contact data records.


• SmartWeWorld unites people and companies on one software platform ensuring customer-centric, future-oriented growth.

Customer satisfaction: “Very good“

Customer satisfaction is given highest priority at CAS Software. This has been confirmed in the current benchpark ranking, a survey conducted among customers and their IT managers.

The recommendation and tendering platform benchpark (operating in German-speaking countries) gathers feedback on experiences made by customers with their CRM providers. It then creates company profiles with benchmarks of the 6 most important areas. The main criterion of the benchmark comparison is the customer's satisfaction with their CRM software and with services from the last 18 months. Only those participants/companies which actually have hands-on experience can help benchmarking the program.

When compared to its competitors, CAS Software clearly stands out in the areas of SME compatibility, fast information exchange and interface/flexibility. Various reasons for CAS Software to receive the “Customer satisfaction: very good“ benchpark seal of approval.

Please go to www.benchpark.com/crm.htm for more information.

Merry Christmas and a Happy New Year!

Precious moments on the CAS campus: we look back at an impressive year that included our 30. Jubilee celebrations, and forward to the challenges of the coming year. This summer's 30. Jubilee celebration was not just another celebratory milestone which at some point is consigned to the past.

We see the 30. Jubilee as an ongoing spirit. In other words, a way of appreciating where we have come from and yet also a way to move forward into a bright future. We are already looking forward to welcoming you to We World in 2017. New projects have an energy and power all of their own and as Johann Wolfgang von Goethe once famously wrote: "Whatever you can do, or dream you can, begin it.

Boldness has genius, power and magic in it," which just about sums up we World. Until then, we would like to wish you and your families a peaceful Christmas and a very Happy New Year. Thank you for the successful cooperation in 2016 and for making all the special moments on the CAS Campus possible.

Wishing you all the very best Your CAS Team

CAS PIA wins IT Award 2016

CAS PIA has won the CloudComputing Insider IT Award in the Cloud CRM category. Vogel IT Medien conducted a reader survey on their (insider portals) to find out which suppliers or manufacturers their readers preferred. The awards were presented at a special evening ceremony, where Marcus Bär, Managing Director of CAS CRM was there to receive the award. We would like to thank all those who took part in the survey for voting for us and for placing their trust in our products and services.

We wish you a merry Christmas

The whole CAS CRM team would like to say thank you for another year of joyful cooperation and trust. As the year draws to a close, we wish you and your families peace, love and joy. Start the New Year with lots of special Customer Centricity moments.

CAS PIA 5.0 — here's a peak at what you can expect in the new version

CAS PIA has never been so attractive — version 5.0 of the CRM Cloud solution is brand new and bursting with many new functions.

• Working with online forms has never been so easy, now you can have as many as you want and for any data record type. Besides contact forms you can also, for example, create online appointments for websites with ease. The practical benefit to you is that all incoming data are available to you directly in CAS PIA.
• Manual data transfer is now a thing of the past, custom fields you defined between organizations, such as companies and their contact persons are synchronized automatically. This not only reduces input costs, but also guarantees that your contact data remains up-to-date.

CAS PIA wins the "Trust in Cloud" certificate once again

CAS Software AG's CAS PIA solution won the "Trust in Cloud" certificate for the third time in a row after being evaluated during the winter round of the Cloud-EcoSystem meetings. The solution was tested across seven different categories. Cloud-EcoSystem developed the "Trust in Cloud" quality certificate as a decision-making aid for companies and users who are considering investing in SaaS and Cloud solutions. 

Have a Happy Christmas full of precious moments

2014 was packed full of moving moments: We would like to share the precious moments of 2014 with you again and thank you for a wonderful year together.

www.cas.de/xmas

The whole CAS Software team wishes you a very Merry Christmas, joyous relationships and a happy new year.

CRM-expo - the leading trade fair for customer relationship management in Stuttgart, hall 4, stand C57

The CRM-expo is Europe's leading trade fair for customer relationship management. CAS Software will also be attending, together with some of our CAS Partners, so come and visit us at Europe’s only expert trade fair for successful customer relationship management. CAS Software presents the latest version of the CRM cloud solution CAS PIA 4.0. Find out how this new version can benefit you and experience the new functions live at the trade fair.

More information about the CRM-expo

“Software Hosted in Germany“ quality seal for CAS PIA

The "Software Hosted in Germany" quality seal labels highly secure software which users access via the Internet. As certified company, CAS CRM fullfills all required criteria for software hosted in Germany. Our product CAS PIA has been labeled with this quality seal. The seal is awarded by the German Bundesverband IT-Mittelstand BITMi e.V. (Federal Association for IT in small and medium-sized enterprises) and obliges the solution providers to meet the following criteria:

• The software and data are hosted in a data center in Germany.
• The software and data are not made accessible outside of Germany, unless the contractor requests otherwise.
• Any hosting contract shall only be governed by German law, especially by the German data protection regulations, the German Civil Code (BGB) and the German Commercial Code (HGB).
• The companies labeled with the “Software Hosted in Germany“ quality seal document their current technical and organizational measures relating to data protection (see §9, German Federal Data Protection Act (BDSG)) at BITMi e.V.

More information about "Software Hosted in Germany" in the press release

CLOUDZONE 2014: CAS Software presents the CAS PIA Cloud solution.

From February 4 – 6, 2014 CAS Software will be presenting its multi-award-winning Cloud CRM solution, CAS PIA at the 4. "CLOUDZONE" specialized trade fair in Karlsruhe, Germany. Experience the latest trends in Cloud CRM, we know you'll be impressed with functions that the CAS PIA CRM solution has to offer.

In addition to the trade fair, two conferences will also be running. Register now, for free, for the CLOUDZONE and get free entry to both the Net Economy trend conference and, EuroCloud D-A-CH (Germany, Austria and Switzerland) user conference.

We look forward to seeing you on stand 14 at the trade fair.

Renewed "Trust in Cloud" certification for CAS PIA

The ″Trust in Cloud” quality certificate brings peace of mind to anyone considering purchasing SaaS and Cloud solutions.
This is the second time that CAS Software AG has been awarded the Trust in Cloud certificate for its CAS PIA Cloud solution which was tested across seven categories within the framework of the Cloud EcoSystem winter meeting. The categories included: references, data security, quality of delivery, decision security, contract conditions, service orientation and Cloud architecture.
Click Cloud-EcoSystem for more information.

CRM-expo - the leading trade fair for customer relationship management in Stuttgart, hall 3, stand C71

The CRM-expo is Europe's leading trade fair for customer relationship management. CAS Software will also be attending, together with some of our CAS Partners, so come and visit us at Europe’s only expert trade fair for successful customer relationship management. We will be presenting our solutions, in the form of 12 exhibits on our 120 m² stand, to various interest groups so why not come along and experience our solutions for yourself

More information about the CRM-expo

CAS PIA now Trust in Cloud certified

Cloud-EcoSystem offer a quality certificate, known as “Trust in Cloud”, that provides decision support to both companies and users who are in the market for SaaS and Cloud solutions.
CAS Software AG’s Cloud solution, CAS PIA was tested in 7 different categories before being awarded the certificate. The categories included: references, data security, quality of provision, decision security, contract conditions, service orientation and Cloud architecture.
The Cloud-EcoSystem was established in April 2010 under the name of SaaS-EcoSystem, it offers companies a comprehensive network of experts from the SaaS & Cloud computing market. Above all, Cloud-EcoSystem’s main focus is on those companies which have a strong SME character and which want to use economic IT-services, flexibly and securely in the Cloud.

CeBIT 2013 - CRM Trends live

At this year’s CeBIT in Hannover, CAS Software will reveal a number of highlights on the theme of xRM and the new generation of relationship management. Register now to avoid disappointment and secure your free ticket for the World’s biggest trade fair on digital solutions.

Register now to secure your free ticket!

The new CAS PIA Version 3.5 is now available
Use the new CAS PIA contact form and build new customer relations

Benefit from the new feature and embed the CAS PIA contact form in your Web pages. Future contact requests are directly created as new contacts in CAS PIA. This saves you and your customers valuable time. A graphical user interface makes it easy for you to decide which fields are to be entered in the online form for a new contact. CAS PIA automatically creates the necessary HTML code. You do not require any programming knowledge.
Please refer to the version information for a detailed explanation. Get started with the new CAS PIA version now!

CRM-expo - the leading trade fair for customer relationship management in Essen, Hall 1, Stand D24

The CRM-expo is Europe's leading trade fair for customer relationship management. The participating exhibitors and experts will be presenting their customer management solutions informing you of key topics such as: customer retention, sales processes, social CRM and much more. CAS Software will present its latest CRM solution CAS genesisWorld x4 and also its CRM Cloud software CAS PIA. Visitors can also experience diverse industry solutions for engineers, IT companies, consultants and research institutes (CAS Engineering, CAS IT Services, CAS Consulting, CAS Research).

Our certified partners BREOS GmbH, itdesign GmbH, IWiS IT-Consult GmbH, movento GmbH, mpl Software GmbH, Network Concept GmbH, rocon GmbH, SMC IT AG, System AG will also be present at our stand D24, Hall 1.

More information about the CRM-expo

CAS PIA customer wins the EuroCloud Germany Award 2012

On the occasion of the Cloudzone trade fair, the ESB Business School of the Reutlingen university received the award in the Cloud Service category. "We are very happy with this prize as our efforts in the area of 'efficient and cost-saving IT services' are rewarded", says the deputy dean Prof. Dr.-Ing. Harald Augustin. We congratulate our customer!

CloudZone 2012 - the trade fair for Cloud Computing and SaaS

On May 10 - 11, 2012, Karlsruhe hosts the trade fair that is all about Cloud Computing, with CAS Software AG as one of the exhibitors. Visit the CloudZone at the trade fair hall in Karlsruhe and find out more about how business processes are transferred to the Internet as Software-as-a-Service solutions and how it benefits small and medium-sized enterprises.

CareCM awarded by the German Ministry of Economics and Technology

CareCM is a software solution build on CAS PIA and was developed for nubedian GmbH to support employees in social and health services. The CRM solution supports processes for consultation, communication and organization as well as individual case monitoring.

CareCM has now been awarded the first prize of the "IKT innovativ", a competition for founders of information and communication technology companies, which is sponsored by the German Ministry of Economics and Technology.

We congratulate nubedian GmbH and are happy that CareCM with its most innovative solution could stand up to 276 competitors.

CeBIT 2012

Our motto for this year’s CeBIT was “I love my CRM” and from March 6-10, 2012 in Hannover we revealed a number of interesting highlights: alongside CAS genesisWorld, our tried-and-tested CRM solution, we treated our visitors to a sneak-peak at a variety of exciting further and new developments.

More information